Account Deletion

Delete Your Account

Request permanent deletion of your VeloWhere account and data.

What gets deleted

Profile, sign-in, connected providers, imported activities, and cloud-saved data

Fastest route: the app

Settings → Delete Account is immediate and self-service — no waiting, no email needed

Your providers are yours

Data in your Strava, Garmin, Wahoo, and Ride with GPS accounts is never touched

Request deletion without the app

If you still have the app, delete directly there (Settings → Delete Account) — it takes effect immediately, no email needed. If you never created an account (used VeloWhere without signing in), the in-app path is yours too — guest data is deleted the same way, and there is no web path for it.

Use this form if you no longer have the app installed and signed in with Google, Apple, or email. Here's how it works:

  1. You submit the email you signed in with.
  2. We reply to that address — reply to confirm it's really you (this is how we verify the request; without your confirmation nothing is deleted).
  3. Once confirmed, we delete your account and data within 7 days of your original request.
Company:Lumenai AS
post@lumenai.no

Read our Privacy Policy for full details on deletion and data handling.